Telkom Eastgate - ****S

Can someone please shed light on the fact that this store sells communication devices and yet I find it easier getting hold of dead relatives? I have been waiting for a simple line installation going on ten days after being promised it would take no longer than five days? Providing a client with an Email address that he/she will never get any reply from, is of little comfort.

Lastly: A giant round of applause to the gentleman who welcomed me at the help terminal, who despite having no knowledge of any services offered got a job.

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A small update, After waiting another couple of days without news, I went back to the shop in Eastgate where I had to remain standing (4 Chairs where put out for clients) for more than 65 minutes so one of the 4 consultants could tend me ( I was informed that it was not possible to see the manager unless I am with a consultant). Only to find out that my order was "canceled" due to the fact that there is no availability in the complex I reside in? I am yet to receive a call, sms or email notifying me of this, as for the deposit I paid.... I am forced to wait for the same people who didn't contact me in the first place, to phone me back, because they are unwilling to give me a in store refund.

Great effort by the online and complaints department for the huge effort made on the automated response.

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I have lodged Numerous calls in order to get my deposit of R 700.00 back, since I have not received a single service from Telkom, Am I given to believe that in two months you could not respond to me or pay my money back?