Telkom Eastgate - Bad service

I have had very bad experience dealing with Telkom.

I toke out a phone on contract about a month ago. I asked the consultant helping me to please process a sim swop as i would like to use my old number on this contract. She failed to do this. And it has been an absolute mess from there. Having done the simswap i had data and airtime on my previous number. Hence i did not realise that there was a problem with my number not being moved to contract. As soon as this ran out i recieved an sms saying my data bundles have been depleted and can obviously no longer access the internet. I went back to the branch and asked them how they got this wrong and to move my number to contract. They agreed to fix it and said it would take 72 hours to move my number to contract. 72 hours later still nothing had been done. I went back to the branch and again said they opened a case with the technical department and said this would be fixed in (YES you guessed it another 72 hours). Its now been just over a month and all the branch can tell me is the Telkom systems are down and cannot give me a timeline as to when my number will be moved to my contract. I then tried to call the Telkom call centre to possibly ask them to assist me. They too opened a case. And said this will be resolved in 72 hours. It has still not been resolved.

I would now like to draw your attention to the fact that i will need to pay the full cost of this contract yet do not have the full benefits of what i will be paying for. All i have is the phone. How can this possibly be fair? I have to consistently buy data bundles and airtime because i keep getting empty promises about it being fixed soon ie my number being moved to contract. How hard is it to move a number to contract when it was on prepaid? Is this a process that takes a month long? How is it that not all consultants are trained to do this? Everyone i keep coming into contact with obviously does not know what they are doing. And everyone i come into contact with at Telkom asks me to be patient and the problem will be fixed soon. I think i have been more than patient. IT HAS BEEN A MONTH. I have no access to the data or the minutes?? They are the main reason i took the contract but have still got nothing.

I cannot pay for something i have no access to. This is absolute *******.

I have been dealing with the Telkom branch at Eastgate. If you are wanting to take out a contract with Telkom i would suggest that you maybe try another branch because Eastgate is not the place to go.