Telkom Eastgate a ****py branch...

On the 31st of February 2018 I went to apply for a contract at the Eastgate Telkom branch, I had to wait for over an hour to be assisted, as i was patient because i was in need of a cellphone, i waited the whole time. I finally got help, the sales person told me that I'll get call by the 5th of March. On the 6th i decided to call the store, with no responce i then called the callcentre and i was told that my case hasn't been attended to but i should get a call before end of business day. On th 7th i called callcenter again, I spoke some guy, Max, he promised to send that he'll send an email to the manager and i should recieve a call before end of business day, I still didnt get any call.

I then decided to drive all the way to the mall since i wasn't getting any help, when i got there i was made to wait for over an hour AGAIN and this lady that was helping me, with her dismissive attitude, told me that they were out of stock, of which I then got very ****ed coz they didn't bother communicating with me and i even had to drive all the way for an excuse. Telling me that the person who recieves stock wasn't at work as if thta was my propblem...

I've been a Telkom customer for just over six years and even took out two contracts with the service provider, now i don't know if this how the company operates or it's just the ignorance of stuff. I'm totally disappointed with all this passiveness and I'm not prepared to move to another network as I'm happy with the data and billing packages.

can i be assisted in getting my phone please.