Telkom East Rand Mall (failed to assist with a *****ulent case "involving their store")

After my previous complaint, two (2) cases were opened by Telkom but both were closed without any investigation according to the officials that I spoke to. 1. The first case ***, was opened and closed because "the case was possibly re-assigned to someone else", however I was not informed; 2. Second case, ref ***9 was opened and again closed after a few days, I just received a text message that the case was resolved. I followed up again this morning, to my surprise the story is that - it was closed because, there're no supporting documents (I.e. ID copy, affidavit, and proof of residence). I then requested the email address of the person assisting so that I can forward all 3 required documents, however I was told that the documents should be on pdf format not pictures as I was using my phone. I WILL NEVER USE TELKOM EAST RAND MALL AGAIN because they failed to do the right thing (to SIMPLY) forward or submit the documents to the relevant office/department. VERY DISSAPPOINTED BECAUSE THIS IS A BIG INCONVENIENCE TO ME AND MY FAMILY as we're unable to buy a car due to this nonsense.