1 reviews | Active since Aug 2016
Telkom East Gate
<p>Good day,</p> <p> </p> <p>I recently experienced problems with my LG Leon that I took out from Telkom. This phone I had for less than 12 months which according to Telkom terms and conditions is still suppose to be under warranty. The cellphone's loud speaker and the charger space on the phone started to give me problems. I took the phone in to Telkom this Tuesday (23/08/2016) for repairs on which they gave me a reference number (TRL026233). Today (25/08/2016) I got an sms stating that the same phone that is still under warranty is deemed not to be under warranty with no valid reason and I should pay R2 730. 00 for them to repair the phone. This phone currently sells for less than the quoted price to fix it. Please assist</p>
Good Day,
Referance number AI*** serves as confirmation that we have recieved your complaint and have forwarded it to the correct department to assist.We apologize for the inconvenience caused.
Regards
Yazied
Telkom Social Media
Best regards,
Good Day,
Referance number AI*** serves as confirmation that we have recieved your complaint and have forwarded it to the correct department to assist.We apologize for the inconvenience caused.
Regards
Yazied
Telkom Social Media
Best regards,
Good day,
It's been a week since I submitted my cellphone to you guys in order to get it fixed. Sending the phone to different departments does not help me. I want to know when I should expect my phone back?
Or maybe I should extend this complain to other social media platforms in order to be heard!!!
Regards
Frans Phatlane
Good day,
It's been a week since I submitted my cellphone to you guys in order to get it fixed. Sending the phone to different departments does not help me. I want to know when I should expect my phone back?
Or maybe I should extend this complain to other social media platforms in order to be heard!!!
Regards
Frans Phatlane
It has been more than 2 months since my phone has been sent in for repairs. Last week Tuesday I got an sms informing me that my cellphone has been dispatched to Eastgate and I it should be there in 4 days. On Sunday I drove to Eastgate hoping that I will get my phone but instead I was informed that it has not arrived. Today seven days later I'm not sure what to think of Telkom ' s service anymore. If I knew that this is how you treat customers I would not have signed up for 3 different contracts.
It has been more than 2 months since my phone has been sent in for repairs. Last week Tuesday I got an sms informing me that my cellphone has been dispatched to Eastgate and I it should be there in 4 days. On Sunday I drove to Eastgate hoping that I will get my phone but instead I was informed that it has not arrived. Today seven days later I'm not sure what to think of Telkom ' s service anymore. If I knew that this is how you treat customers I would not have signed up for 3 different contracts.