Telkom Easgate Johannesburg - Change the monthly charge of my contract when about collecting the phones

<p>In Decemebr 2016 around the 18th, I requested to buy through contract of 3 Huawei p9 lite phones at Telkom Store in Eastgate Mall. It was on promotion for R199 per month for 24 months. The request was done, I came to check the approval several times, everytime I came, there was always the same reason for telling me come tomorrow to take the phones or we will call you. The stock of the Huawei p9 lite was the availability of store but the reason was: "the reason was always the application is not yet processed". Throughout January 2017 I continued follwoing the phones because it was a promess for the birthday of my wife and my daughter reward for schoooling welcome her deplima programme at Universtity. Begining of January I went several times but at the last visit, I was told it is approved but the stock is finished. I had to wait for the new stock. On 18 January, I received a call form the Telkom store that the phones are available but the price has changed to R249 per month. On 4 February 2017, I went physically to try to meet the manager of the Telkom Eastgate, but the person who helped me said that it is still R199 on the system because you signed earlier on, there is no change of price. I was surpprised when I received at the end of the month a statement with big amount than expected. I went back to the store and the person who initially helped me said the person who told you of R199 was wrong it is now R249. Is that the standard of Telkom to change prices while they made me wait for too long until stock finished because of their abnormal slow processing of my request? Why should I be penenalised by Telkom for their inefficiency to process my application? I fail to get sense of the situation which is costing me too much because of Telkom abnormal slow response to my application for the contract. I need the contract to be put on the original cost of R199 as agreed to while stock lasted. </p>