Telkom ***********

Both my husband and I changed banks in July. We tried to contact Telkom and le them know, and even emailed them about this. Nobody ever came back to us. My husband saw that they tried to debit his old acc, and it bounced back, leaving him with an additional R200 default fee. He went in store to try to sort this out, and ask them to credit the R200, because if they had gotten back to him regarding his accounts, none of this would have transpired. After sorting this out in store, he had to email another person for them to credit the R200. He did this, the person asked for his details, we sent it, and never received a reply. And now, taking in mind that he changed his banking details in store, it still did not take off this month. This means they are going to want another R200 for default. Regarding mine, I was getting no feedback on the emails I sent out, so on the 28th of September, I went instore, and they loaded my new banking details. I asked them about the R200 default I was charged, and they said they can see that there was a fault logged regarding that, and they will contact me when it gets sorted. We are sitting on the 16th of October now, and Telkom still tried to debit R1018 from my new account. This is a total made up of my last account that should have been deducted, the R200 dafault, and another total FOR ONLY END OF THIS MONTH. I cannot even go on the site, because it does not want to load.