Telkom

I've renewed my telkom contract in Feb. The package I chose is slightly more in rands. A month or 2 later, they debited almost R800 more than the agreed amount of my contract. I called them, they explained to me that's it's all the calls I've been making etc (which they never disputed to me in store when I was signing the contract) anyway, I still had to pay the outstanding amount, on the call I requested that they change my account to the original agreement of my contract, they said it's been set. Now again in June, 2 different amounts of R1380 and R970 has been debited from my account which I think is absolutely ridiculous after I've requested to put my account back to normal. Bearing in mind, you cannot go into a telkom store and sort this out, they will tell you "you need to call the call center" yet the store consultants caused this mess in the first place. Also, why does telkom not have an option to get through to a consultant??? This makes everything so much harder to sort things out. I've been calling for the past 47mins and no one answers. My advice???? Telkom is a ******* and they're always causing problems, please be sure and read through your documents in future for those who want to sign up with telkom. This is ridiculous!!!! Telkom has bad service.