Telkom e-mail Account Nightmare

I was on ADSL and had 2 e-mail addresses i.e., one for myself and my wife. Telkom discontinued ADSL in area and moved us to Fixed Wireless Broadband Service. In Feb 2021 i requested Telkom to cancel TIN*** and app**** for 2 stand-alone e-mail accounts which were created and am paying for them (TIN*** & TIN***). On the customer portal, the 2 e-mails under the old TIN*** appear closed and the new stand-alone e-mail accounts appear Active. However, the new stand-alone e-mail accounts (Active) are not working, and the old ones (Closed) are still active. However, i am not able to change passwords on old e-mails as they appear "Closed".

I have been to Telkom shop at Vaal Mall several times for assistance without any help. I phoned Telkom several times without any assistance. In Feb 2021 i went to Telkom shop at Vaal Mall to have TIN*** closed and was given Ref no.: ***0. In all my queries with Telkom i was given ticket ref nos., but without any assistance and every time i was told the matter has been escalated. On the 24 Sept 2022 i was given ticket ref no.: *** which was closed on the 26 Sept 2022 and was subsequently given another ref no.: *** (over the phone & no sms) and the Telkom agent said she has escalated the matter, but nothing has happened since. At Telkom shop, Vaal Mall, I demonstrated to a Telkom agent by logging onto webmail using my closed e-mail account and the Telkom agent was surprised to see that it was working and new one not working. The scary part is that I receive e-mails from hackers saying that they have now hacked my e-mail account and even show me my e-mail password and I do not even have a means of changing the password because the e-mail accounts appear closed on customer portal. This is putting my other private information at risk. Several attempts are being made to use my e-mail address to open accounts. I only survive by continuously checking and deleting my e-mails because I fear that some else is also receiving my e-mails. I am not sure if I need to go the Legal route to force Telkom rectify this issue before something big happen with my private information. This service is appalling and putting me in danger, and it appears nobody from Telkom cares about this or someone at Telkom is complicit to this situation. My Telkom acc no.: ***