Telkom Durbanville Branch service

I repeatedly logged a telephone fault (on line) with Telkom. I was repeatedly sent messages confirming that the fault had been resolved (it wasn't). I went into a Telkom branch where they refused to assist (but attempted to sell me a different product/ service). I went online and found excellent reviews for the service at the Telkom branch in Durbanville. I went in and they attempted to assist by kindly putting me in touch with the technical department. The problem was not resolved. Chelsey Phillips, of the Telkom branch in Durbanville, took over the matter. Chelsey made the effort to follow-up (I suspect repeatedly) in order to have the service restored. I was pleasantly surprised when the telephone service was restored this past week (the fault was initially noted on the 4th of February 2025). Chelsey also made the effort to call me regarding the restoration of the service. Chelsey was professional, responsible, and customer focused: she is an asset to Telkom. Thank you Chelsey and the team at Telkom!