TELKOM duplicate payment -Refund Refusal & Threat of Suspension

I am extremely dissatisfied with the service I have received from Telkom and the handling of my account over the past two weeks.

Firstly, Telkom attempted to debit my account using incorrect banking details, which resulted in my account being suspended. In order to have my services restored, I was instructed to make a payment of R1800.

I then made this payment via the Telkom app, however, the amount of R1800 was deducted twice from my bank account, resulting in a total payment of R3600.

This is clearly an incorrect duplicate payment.

I contacted Telkom to request a refund of the overpaid amount, as this money is part of my monthly budget. I was then informed that only R600 is available as credit, as R1200 has been allocated to my account.

This explanation is unacceptable. I did not authorise or intend to make two payments of R1800, and the second deduction is clearly an error that must be fully reversed.

Furthermore, I was threatened that if I insist on a full refund of R1800, my account will be suspended again. This is completely unacceptable and constitutes unfair and improper conduct.

I have also requested multiple times to escalate this matter to a manager, but these requests have been ignored. To make matters worse, my case was closed without any proper resolution.

I hereby demand the following: - Immediate confirmation that my account will not be suspended - A full refund of the duplicate R1800 payment - A clear explanation of how this error occurred Please treat this matter as urgent. I expect to be contacted today with a resolution. I have already escalated this matter to ICASA and will be pursuing further action through the National Consumer Commission if this is not resolved immediately. I am also prepared to take this matter further publicly if necessary