Telkom dumping customers into debts

I Honestly feel over powered by this company/network. Since 2018 April...

1. I went to four ways mall store to resolve and pay the outstanding amount with interest. Their sales person had **** and said I can make call and sms with the sim card and which was one of their benefits. Unfortunately it fall they did not take it as something to pay their attention to.

2. I went to Witbank and I was told they can not be able to help me since they are not one thing WITH TELKOM in Fourways. I asked the assistent to contact me to the billing department. I waited and we ended up making another complain of the same matter. I was told that they will call which they never did.

3. I got an email says that my contract has been blocked and placed on hold...(which i have been wanting them to cancel the contract ).

TODAY 09/11/2018 I GOT AN EMAIL CLAIMING I OWE THE COMPANY R 2 163.93

How things stand it seems like no one in the company want to help me but they keep on billing for something I have not used since May of 2018 and paid what I owed