Telkom DSTV Explora deal failure

2 months ago I called Telkom for a 10mb line upgrade. While on the line I heard about this special for a Dstv explora for free subject to sign a 24 month contract.<br> Place my order and I am told the Dstv explora will arrive within 7 business days.<br> Two weeks go by and I get a call from a third party company that is calling on behalf of Telkom to make the delivery. So I give my details and they say I must have proof of address for RICA. <br> I tell them I didn't order any cell phones so why do I need to RICA. They can't explain because they don't know what is in the box. I tell them to hold off on delivery until I can confirm with Telkom.<br> <br> I tweet to Telkom and I get a call back saying that the wrong option was selected by the agent and I was listed to get 4 sim cards along with my explora.<br> I told them no I didn't order any sim cards and they need to fix my order as I am not paying for it. They fixed the order and said when the delivery company comes I must just accept the explora and send back the sim cards.<br> <br> I have since contacted them 3 more times and only get the same response of \apologies for the frustration we have escalated and are awaiting feedback"<br> <br> Call me with feedback."""