Telkom DSL to LTE ****.

I have had a month to month DSL landline 10mbps for a while now. Last year November a telkom sales person phoned me and told me Telkom was discontinuing it's copper based services and that he would like to migrate me to the 10mbps LTE package. I repeatedly asked him what the data cap was and he stated again and again that it was UNLIMITED. He never stated the FUP. He also neglected to mention that the router was only free on a 24 month contract. After doing some research I found the FUP and router information myself. I consequently phoned telkom and requested that I not be migrated. They stated that nothing was logged on the system.

Needless to say, I received the LTE router this week, 10 March 2020. Now I find out I'm being migrated to a new 24 month contract. So of course I phoned telkom again. To no avail.

I did the cancelation on the website and I'm repeatedly threatened with early cancelation fees.

This is BS.

I'm canceling all my Telkom products.

This misinformation is costing me time and money and of course I won't have the services either.

One of the telkom representatives said she would send an email to request cancelation and arrange pickup of the LTE router.

Of course when I phoned today there was no mention of said email.

Luckily I have recordings of the conversations.

I am tired of spending an hour each day on the phone with people who are unable to help me solve their faults.

I even offered to Courier the forsaken router on my own expense but could not get someone to assist me with an address.

I don't know what I should do now.

All I do know is that any early cancelation fees debit orders will be reversed.

I am not paying for their misinformation and poor service.