Telkom DSL Premium nightmare

I upgraded to an Umlimited home DSL PREMIUM package in March 2021. The package comes with 2GB mobile data. I was told that all I had to do was go into a Telkom store and collect a sim card. Not so easy. On the first 2 visits to the store their internet was down. Then 2 other stores advise that that they are unable to assist. Eventually, I go in, their internet is fine, the cards are fine, I am given the card, and am told that the the sim card has been activated. Three week later and this is not resolved, Telkom mobile transfers me to Telkom landline faults with nobody able to solve the problem, each call duration being around 30 minutes. Eventually I get told on 27.05.2021, by the technical department that he believes that this offer is no longer valid, but he thinks this, he’s not sure. I am now in a position where I will be reporting this matter to the advertising standards authority and ICASA.