Telkom DSL offline since 29/12/2015

I would like to report to the status of my fault log ref nr: 1034CTK040116 for Telkom DSL line. Numerous people in Magalieskruin, Montana and Doornpoort areas of Pretoria have complained about the unavailability of internet access. Telkom only responds that the fault is escalated and feed back will be provided. No clear answers is given on what the problem is and what they are doing to fix the problem. Yet, everyone is still expected to pay for a service that they as Telkom are supposed to be provide. I have been trying to talk to their call center since Yesterday and still have not been able to get through to an operator. here is an example of some of their generic responses, please note that they do not provide any feed back what so ever: \We are currently following up on your fault for feedback and we will revert back to you. ^TM"\""Hi"