1 reviews | Active since Nov 2017
TELKOM DSL NIGHTMARE!
I recently got an uncapped ADSL package and since I got it which is about 4 weeks ago I have not had the pleasure of being able to use this service properly. I have to make endless calls to Telkom to ask for assistance with the router settings only to have the call cut everytime I get to speak to a consultant?? That's besides having to wait half an hour to just get a consultant on the line! I need help with the settings on the router as I don't have internet and this is so frustrating!! Is there anyone that can help?? I sent a message to the tech who installed the router but no joy there too!!
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Ref 285CNK160418 was closed by our testing centre because there was nothing wrong with the line. I just checked your connection and it shows that it is up and currently connected to the internet. If you still experience other issues, please do not hesitate to log another query with us and also include your affected phone number.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Ref 285CNK160418 was closed by our testing centre because there was nothing wrong with the line. I just checked your connection and it shows that it is up and currently connected to the internet. If you still experience other issues, please do not hesitate to log another query with us and also include your affected phone number.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,