Telkom DSL line down for 5 weeks now

My Telkom DSL line was fine until a technician worked on the line on 2 February 2015. After that there has been no connection. <br> <br> Despite multiple fault requests to both Telkom and Afrihost, Telkom has failed to rectify the matter.<br> <br> I don't know which is worse, the fact that their service is so bad, or that it is almost impossible to talk to an actual person who is intelligent enough to understand and resolve a problem.<br> <br> No one seems to care that service has been down for 5 weeks, which is totally unacceptable.<br>