Telkom dsl internet service

I recently upgraded from dsl to fibre - hence I do not need the dsl anymore. Early in September 2021 I went to the office in Wonderpark Shopping complex. I completed a application form for dsl-cancellation there and was told I would get a notification from Telkom once it gets processed - which never happened. The lady that helped me is : Pauline Homeni on 11/09/2021.

A week later I went back to the same office to inquire about the cancellation. I was told that they normally do not do normally these cancellations. I left it there - obviously its clear that they do not want to help me. I then went to the Wonderboom Junction office and obtained a ref-no: ***A and being told 30 working days from that date it will be done. I doubt if the ref no that was given to me is correct. This day was 15/09/2021. Till todate nothing has been done and I still receive the same account paying for dsl which I am not using anymore.