1 reviews | Active since Jul 2009
Telkom DSL installation, still waiting...
<p>After completing a 24 month contract application in early February, Telkom confirmed on Thursday, 2nd March that a technician will be out to my residence on 15 March 2017 for installation.</p> <p>I later received an SMS informing me to be available all day, March 15 between the hours of 7:30AM and 04:00PM.</p> <p>I called Telkom 10213 on two occasions to confirm installation on 15 March 2017 and thus app**** for leave for the day.</p> <p>It is now 07:40PM and have yet to hear from Telkom.</p> <p>The customer experience thus far is unacceptable and considering cancelling the entire contract application.</p> <p> </p>
Hi Keagan,
please advise on when can a technician be sent out. I'd prefer a date and time as taking time off work again is not an option.
regards
Nazeer
Hi Keagan,
please advise on when can a technician be sent out. I'd prefer a date and time as taking time off work again is not an option.
regards
Nazeer
poor poor service, keagan, Telkom Social Media Team, i guess your daily task is to respond and assign a ref number without actually changing the customer experience.
poor poor service, keagan, Telkom Social Media Team, i guess your daily task is to respond and assign a ref number without actually changing the customer experience.