Telkom Dsl Home / Lite Cancellation Issues

Telkom have botched my request to cancel my Dsl Home Package and my request to migrate to the Dsl Lite Package.

I submitted a request on 13 August requesting to cancel my Dsl Home Package, which was no longer in a contract but on a month to month. I received a sms's under case numbers ***. The package was supposed to have been cancelled at 30 September 2020.

I thereafter contacted Telkom on 14 September and requested a new package Viz. Dsl Lite. I was informed that Telkom can simply migrate my package from Dsl Home to Dsl Lite. The Case Number was ***4.

I called again on 29 September to confirm the changes and received case number ***7.

From the beginning of October my Dsl line was still working and I was under the impression that my line was in fact migrated to Dsl Lite.

Today, 12 October I received an Invoice from Telkom for R649 for the original Dsl Home. I am frustrated an upset as this was not my expectation as the package I was supposed to be billed for was the Dsl Lite.

I feel let down by Telkom as I have been a client for several years and have always paid my bills on time and do not appreciate to receive this pathetic level of service which leaves me financially prejudiced.