Telkom DSL fault

My ADSL router stopped working a few days ago. The DSL light went off and my WiFi connection says no Internet access. I've tried everything from replacing the filter, switching on and off, replacing the cable, resetting the modem, connecting directly and nothing seems to help. I logged a call with Telkom to repair this as I need my Internet connection urgently and to no avail. The call center agent tried to assist and was polite and helpful, however nobody can seem to give me a timeline as to when I can expect a technician to come through and assist. It took me a month and a half to get a technician to install the line initially. I fear for how long I will have to wait now. Seriously considering canceling my contract with Telkom. Pathetic service!