JK
Jacques K
1 reviews | Active since Mar 2011
13 Mar 2017, 10:18
Telkom DSL
<p>Our telkom line has now been a issue since the 10th of January and the ticket has still not been resolved. Escalation number 940219. We have now received a email that we subscribed to Telkom as our ISP!!! Where is this documentation and request coming from??? </p>
Helpful (0)
Replies (6)0
Replies (6)
Telkom's replyOfficial
13 Mar 2017, 15:02Good Day Jacques,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Telkom's reply13 Mar 2017, 15:02
Official
Good Day Jacques,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
13 Mar 2017, 15:04Apologies, it has been escalated to our Technical Team.
Best regards,
Telkom's reply13 Mar 2017, 15:04
Official
Apologies, it has been escalated to our Technical Team.
Best regards,
Telkom's replyOfficial
13 Mar 2017, 15:04Apologies, it has been escalated to our Technical Team.
Best regards,
Telkom's reply13 Mar 2017, 15:04
Official
Apologies, it has been escalated to our Technical Team.
Best regards,
JK
Jacques K's updateReviewer Update
13 Mar 2017, 15:14Escalation obviously does not help...how many times does this need to be escalated before someone takes responsibility for this???
JK
Jacques K's update13 Mar 2017, 15:14
Reviewer Update
Escalation obviously does not help...how many times does this need to be escalated before someone takes responsibility for this???
Telkom's replyOfficial
15 Mar 2017, 13:06Hi,
a technician has been assigned to your fault 530CRK301216 and will attend as soon as possible.
Regards
Garreth
Telkom Social Media Team
Best regards,
Telkom's reply15 Mar 2017, 13:06
Official
Hi,
a technician has been assigned to your fault 530CRK301216 and will attend as soon as possible.
Regards
Garreth
Telkom Social Media Team
Best regards,
JK
Jacques K's updateReviewer Update
15 Mar 2017, 13:08I have also now escalated this issue to ICASA....
JK
Jacques K's update15 Mar 2017, 13:08
Reviewer Update
I have also now escalated this issue to ICASA....