Telkom drops te line when they should help

I have a ADSL line 2Mbps uncapped. The recorded speed for the last day is 0.49Mbps. <br> I phoned the call centre (10210) at +-21h00. At 21h28 at last somebody answered. On his request I had to put the router off so he can test the line. He dropped the call. <br> I called again and reached 'Longile'. After explaining the problem the reaction was unacceptable. I asked to please speak to a floor manager. She dropped the line.<br> I again phoned for the third time and by accident landed with Longile again. When she heard it was me again, she dropped the line again.<br> After 90 minutes of holding a phone to your ear, and that without any success I think somebody of management should step in and motivate staff to start doing the job they are paid for and get rid of the people that are not service orientated. <br> I know Telkom will not react to this in a positive way as the are mostly rotten from top to bottom. At least other users will know they are not alone in the struggle to at least get a normal service.<br> The last 3 Hallo Peter complaints had no reaction.