TELKOM drops client

I must point out that this is my first formal complaint after being a Telkom client for over 30 years. My daughter has a cellphone which formed part of my landline contract package with Telkom. In December 2017, I took out a first stand alone mobile contract with Telkom for a cell phone for my daughter. Telkom informed us that that they would need to move the cell number from the existing contract (consolidated) to a standalone. Up to today, 28 February 2018, Telkom has not initiated any movement on the contract since 17 December 2017, namely a period of 2 months and 11 days. Telkom has also NOT made any contact with us, nor NOT ONCE called us back one in response to walk-ins by us to their Menlyn Store. When we phone the Menlyn Store, either no-one answers or the phone is picked up and put to the side. This is why we resorted to face to face contact with the in-store staff only and which only resulted in promises but no action. The last in-store visit was on Tuesday, 27 February 2018. I think we have been extremely reasonable in being patient with TELKOM, and can now DEMAND that this matter be resolved immediately.