Telkom Dropping The Ball

Its been a while now that Telkom has just been messing around with their internet service. It just about comes to a stand still and there is no way to get hold of them other to go to the actual shop which is as slow as hell. Can someone please explain what the actual problem is and what is being done to fix all this nonsense. And please Telkom,get rid of your stupid chat bot on Messenger,it is utterly useless.