telkom dropped the ball

I assume it was a neighbor whose line was installed on Saturday morning because once it was installed I've had no ADSL and have crossed lines. I don't know if the technician tested the line because if he did he would have realized this as everytime some calls the new line my landline rings and I answer as well as the person on the new number. This has resulted in no one being able to contact me on my landline. I called Saturday round about 3pm to log the fault. There has been no update on the fault when I checked this morning seeing that a full working day had passed. I spoke to Cindy Shize who assured me a technician would call me today. Nothing. I even provided the new landline number installed to assist which should be easy. Tech who messed up come and fix it. Simple. It took 3 hours so it could be sorted in less. So my phone keeps ringing for someone else and I don't have Internet or landline. Port has been reset already and still nothing. Thanking Telkom for outsourcing your installation to idiots that can't do a simple test function. Or they did and either knew but did jack. Because it all about the next one. I want this resolved by tomorrow evening!!!! Up and running!!!!!