Telkom draining our Wifi bundle allocation.

Since lockdown, Telkom has been draining our LTE wifi. We have never run out of data before. When we got our new bundle allocation 1 April, we ran out of 40gigs within 7 days. I have had to top up the account (which was probably why this is happening to many people, so we can spend more money on buying top-up bundles). An have since used 10 gigs in 6 days. Still a lot more than usual. When comparing mobile data usage with other service providers, we do not use nearly as much as what Telkom is suggesting we are.

I have complained on their Facebook page, I was asked for account details and have not heard from them since.

I can't seem to log a fault on their app either. Nothing functions the way it should.

Furthermore, the LTE speed is nowhere near where it should be, once again paying for a service we are not receiving. Apparently my father, the account holder, was told that if he cancels the contract, he is liable for the balance of the contract. Needless to say how unfair this is, considering one is paying for a service you are not receiving.

Endless problems with Telkom. Customer service is non-existent and calling them is a complete nightmare as you are, once again, wasting money by being kept on hold endlessly.

If zero stars was an option, that's what they'd get.