Telkom down for a month with no update available

We have had issues with our internet since 23 December 2015. We have been completely down (no voice or data) since 28 December. Logged a fault on 2 January 2016. There was a issue regarding a cable that was damaged. Got an sms saying it will be replaced by 10 January. Till today no feedback is given, I called today as well, no ETA can be given or anything, Telkom cant even reach the technician themselves for an update. And we are still getting invoiced for a service that is broken.... Telkom, Where we Over Promise and Under Deliver.... And just by the way, I spoke to a lady on the Telkom Support line and I told her I will go to Hello Peter, she told me straight that I am more than welcome to do so.... Nice Telkom, very NIce,...