Telkom double standards

I've app**** for a cellphone contact online, and the next day I spoke to an agent that spend 15 minutes with me on the phone. According to the process I was approved for a mobile contract, and within 24 - 48 hours my debit order will go off. 3 days later I called to follow up (9 May 2019) and the gentlement informed me that the debit order will either go of on the 9th, or the 10th. - no problem. Haven't received any mail/sms confirmation yet so I called again today (10 May) to try and track my order. Spoke to a very kind guy who looked on the system and could not pick up any order - no trace of me anywhere. So I kindly asked him to please start the application again, but he then told me that I don't qualify for the same contract. I really really really don't understand how Telkom operate. I want to scream from frustration because we work hard for being able to afford a contract, but there's no communication and it literally feels that someone is lying to me or Telkom's operations are up to ****. Reading through Hellopeter and thousands of other reviews I understand now exactly where their frustrations come from. What happened to service delivery Telkom? Or should I come and train your people what customer service are?