TELKOM DOUBLE DEBITS ME AND STILL SUSPENDS MY LINE

I changed my debit order in November then Telkom Mobile debited me in December. The following week I get a text from my bank that they trying to debit me twice because somehow my first debit was not reflecting yet.<br> <br> I call the call centre and spoke to a young lady who said the payment is not reflecting and normally takes up to 48 working hours to reflect so she then said she will log a case for me. I informed her that I'm incurring bank charges because there was no funds in my account yet they were trying to debit me early for December.<br> <br> She said I supposed to have gotten a sms informing yet I didn't.<br> <br> A few days later my line got suspended and soon after I got paid so they debited me twice.<br> <br> I called up and surprisingly the first debit was now reflecting they told me now it takes up 2 14 working days. But they could not unsuspend my line.<br> <br> The following week after having no service for almost a week my line was restored so I called up to get feedback about my case I logged and if il be getting a refund. <br> <br> A guy told me they never start looking at my case so I logged another one and to this day have gotten no feedback or no refund.<br> <br> I'm completely disgusted with this service!!!