1 reviews | Active since Jul 2011
Telkom double debited and refusing to refund money to my bank account
<p>Telkom double debited me on the 15 December 2016. After kicking, screaming and numerous request Telkom has not refunded me the additional amount deducted. I work on a budget and I really dont have money lying around which can just be deducted. This has caused a huge financail strain to my already strained finances. They are refusing to give me back the money and have instead opted to credit me on January invoice so that they do not deducted from me end of January. But i have been telling them all this millions times i have phoned that i need the money urgently, the call centre consultants keeps on saying they understand and assure a refund but when i phone the following day, whoever assists picks up something different. While Telkom is reasonable, it is really not worth it. This is not the first time I am experiencing such a headache from my dealings with them. I once missed a payment, but after they received the money, they took more than 14 days to reconnect me. I am not happy with Telkom service offering at all. They are not sensitive to their customers needs.</p> <p>I really need the money - close to a R1000. I am not sure how i am going to survive one more day without that money. I had to manouvre finances so that debit orders do not reject, as this has a negative bearing on one's credit record. I asked to speak to someone Senior, I was not refused that opportunity, I requested that someone Senior phone me back, that has not happened.</p> <p>Will I recommend Telkom to friends and Family? absolutely not.</p>
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Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
I am more furious with Telkom it is not even funny. I am speaking to someone over the phone who informs that Telkom will not refund me. All countless times i have phoned Telkom has not yielded any positive results. Until now i cannot speak to someone Senior except to consultants who all repeat the same thing. I am informed that the case was closed and there is nothing that can be done. How am I supposed to survive without that money? How could such an injustice be done to a client? I was with MTN and i have never experienced such headache. Is Telkom a good provider of service? absolutely not. What irritates me the most is that even when i fight with them they cannot seem to be bothered to resolve the issue. Everytime when I phone for the same matter, I have to start again to explain myself.
I am more furious with Telkom it is not even funny. I am speaking to someone over the phone who informs that Telkom will not refund me. All countless times i have phoned Telkom has not yielded any positive results. Until now i cannot speak to someone Senior except to consultants who all repeat the same thing. I am informed that the case was closed and there is nothing that can be done. How am I supposed to survive without that money? How could such an injustice be done to a client? I was with MTN and i have never experienced such headache. Is Telkom a good provider of service? absolutely not. What irritates me the most is that even when i fight with them they cannot seem to be bothered to resolve the issue. Everytime when I phone for the same matter, I have to start again to explain myself.
Good day,
How long will it take before billing team assists me further? Note that the money was deducted 15 December and this has been ongoing for too long already. May I also add a note that all Team Leaders are constantly unavailable and I am constantly been told they wil phone me back which doesnt happen.
Good day,
How long will it take before billing team assists me further? Note that the money was deducted 15 December and this has been ongoing for too long already. May I also add a note that all Team Leaders are constantly unavailable and I am constantly been told they wil phone me back which doesnt happen.
My first complaint was laid on Hellopeter on the 05 January 2017, Telkom responded twice on Hellopeter that they w ill get back to me. Up until now, I have not received any response. Do the people who answer on Hellopeter really follow up to check if the matter is attended to?
My first complaint was laid on Hellopeter on the 05 January 2017, Telkom responded twice on Hellopeter that they w ill get back to me. Up until now, I have not received any response. Do the people who answer on Hellopeter really follow up to check if the matter is attended to?