TELKOM ******** DOUBLE-DEBIT ORDER

Telkom has debited out of my account a double payment of R3368,00 on the 15 May 2024, also adding bank cost of R210.00. I was told when calling them on 180, it was a glitch, which happened on a Monday 13/5/2024. The operator *** confidently, explained to me, that if i can send my bank statement through, she will escalate the matter to her superior and I will get the refund back and the charges will be covered, i must send her my bank statement while we're were on the call. She also told me, i will get a call from Telkom, the department will confirm my refund, and i must answer the call, they will only try and call me 3 times, then the claim will be closed. After 24 hours i got a call from Telkom, again apologizing for the inconvenience caused, and it wont affect my service with them, and i will be refunded within 3 working days. We're on day 4/5 now, still no refund. i tried calling the 180 number whole day today, only to be sent an sms, that asks about help with billing and airtime. Not a help at all. The fact that Telkom can chose not to answer customers, when they're are wrong, or have made an error, its not fair. Its the worst thing nowadays to have a telkom contract, this service provider has dropped far down below for South African Consumers! O by the way, i didnt owe Telkom the money they took out of my bank account!