Telkom Double Data deal

I upgraded to the Telkom Double Data deal from 50 Gig to 100 Gig. I was informed that I would pay a penalty fee of R 400.00 to upgrade which I agreed to and I was informed that the package would be uploaded within 24 to 48 hours. It is now 144 hours later and several calls to the Telkom Call Centre ( 10213 ) where I am informed that my issue has been escalated and that a agent will contact me soon. This has not happened yet. I saw that my account was rectified as far as the money is concerned , but nothing else happened. No Call and No Double Data !!!