Telkom Double Charge/Pathetic Service 30/5/2018

Near the end of March I took out a iPhone X for R949 with Telkom. I was advised that I would be charged a pro-rated fee at the end of April, which will include March and April. I was duly charged R1898 at the end of April. This is besides the fact that I only used the phone for a couple of days in March, where I would only pay for the amount of days left in March and the full month of April.

Now for the month of May, Telkom wants to charge me a ridiculous amount of R3400! This includes the month of April as well as May.

As soon as I got the invoice, I went to the Telkom store in Kenilworth Centre. How ironic that the customers next to me had exactly the same problem. The agents at the Telkom store said they were unable to help as its an Accounts query, and said I should email Accounts with my bank statement to show that payment was successfully debited, and I would get a response in 24 hours maximum.

I emailed Accounts, clearly showing the amount of R1898 being debited from my account, and asking them to send me an invoice with the correct amount. Its been 1 and half weeks and 7 emails with no reply. I couldnt even bother speaking to a Telkom agent over the phone, because everytime I explain the issue, they either have no idea whats going on, put me on hold forever or drop the call.

This is the WORST customer service I have ever received from a company. To be honest, theres actually more issues prior to even receiving the phone that I have had with Telkom, but I decided to sweep it under the carpet to give Telkom another chance. I am sick of this service, and will be taking it up with the Ombudsman.