Telkom double billing for services for 4 months and counting

I requested an upgrade my existing ADSL to fiber with Telkom late last year, to which I received no response. I then physically had to go into a branch to place the order, which I then lost out on the special offer as it was an online order only deal. I eventually cancelled the order, however turns out I am now being billed for 2 internet packages. I logged fault nr ********** 2 which has been open for over 8 WEEKS... upon contacting the customer service I collected another ref nr ********** 3 (which is now past the "7-14 working days" as repeated by the call center agents). Attempting to escalate the issue via the telkom chat I was told to call 10210. Upon calling I am told that sorry their department closes at 5PM, please call again tomorrow. I am really just over this. I am having over R1000 rand deducted from my account for 4 months now by telkom. Please can somebody actually try to assist me from telkom??? the service is just beyond disappointing.