TELKOM/ DOUBLE BILLING /CANNOT MAKE CALLS

I downgraded my services in July for the month of august 2015 . Telkom shut down some of the services and continued with others ,so no adsl line but i was charged for data and the closer plan even though my line was supposed to be the bare basic line only , so now i am back home , I cannot make outgoing calls , the call center passes the buck , billing sends me to disconnection , they send me to tech support , no one one wants to help with billing and my line issue ,no one wants to put me in touch with a manager , maybe i should take my R1000 rand a month business elsewhere , this is unacceptable