Telkom: double-billed for 4 months and no one can resolve the problem!

Oh Telkom :-(

Over 3.5 months, over 30 phone calls, over 15 emails, hours and hours on the phone explaining the same story to several people and still, I cannot get someone smart enough, committed enough or cares enough to help me resolve a problem that was originated by yourselves.

In July, someone contacted me to ask me if I'd like Pure Connect. This was a better deal to my ADSL line so I accepted the offer. I week or two later, I was told that I'm not eligible for Pure Connect as I currently have ADSL.

Then, in my August bill, I see that I'm now being charged for both ADSL as well as Pure Connect on the same phone line (2 TIN numbers). My bill, went from R650 per month to R1200 per month. I've been trying very hard to get the problem solved however, everyone I speak to doesn't know what is going on.

I've logged disputes for reversals to be processed only to have received a reversal of R423 for August and Sept and another for R205 for October. I'm now waiting for another dispute to be processed and I just received an email to say that the value of the reversal is R221. I'm not sure how this calculation was done??? Being overcharged by R600 but only being reimbursed R220 per month...where's the logic?

Because of this error, I'm being charge "late payment" fees but even more concerning is that this is negatively effecting my credit profile.

How long more do I have to endure such pain. I cannot wait to get this problem fixed so that I can change service providers.

Telkom seriously needs to upgrade their customer service. There are too many things wrong with it to mention here but they should focus on improving their processes and systems.