Telkom Double Billed

I have never experienced such poor service in my life.Prior to lockdown I upgraded my contract in March prior to the lockdown so I can work from home.I was told a new sim card will be delivered as a preventative measure against *****.First I was double billed and now I find out both the old contract and the new one are running concurrently.

Attempts to get this resolved for 2 MONTHS have failed.The store said I must use the app which can't retrieve my information/I called in,after spending an hour of holding between calls and departments,I'm told to call back after an hour, due to their systems being down ,cause they not allowed to make outgoing calls. This is information given by agent Naledi Khuzwayo.

What kind of service is this?How can you rob a customer and instead of training your staff to attend such fragile issues with urgency?You allow them to address clients with a "There's nothing I can do attitude"

I've been double billed for 3 months and nobody in the company can assist?instead I must spend more money trying to get assistance?THIS IS ****************