Telkom dont want to cancel my line

Telkom have had a month to resolve my ADSL problem.<br> In that month they have done nothing. I decided to cut my losses and cancel the line.<br> <br> I had already cancelled my ADSL with axxess on the 8th of March. Cancelled the ADSL circuit on the line. Not moved to another ISP. But Telkom's retention department called me and said i would have to wait until the ADSL is moved back from axxess to them which will take another month.<br> I dont want it moved back to telkom i want it cancelled as the ADSL product is of poor quality.<br> I submitted the signed documentation on the 10th of March. And i expect to be done with telkom by the 10th of April. Please get this resolved ASAP. And terminate my account with Telkom.