Telkom - Dont trust the packages they advertise

I am terribly annoyed with Telkom. About 4 months ago I signed the contract which included the DSTV Explorer. I have since then not received anything. I have tried my level best to get assistance but nobody has tried to get back to me. I have resorted to not paying my account until I receive what I ordered. I have contacted your twitter customer service and I'm continually informed it is getting fixed. By the way twitter is the only way to get a response from Telkom<br> <br> Today, after sending another message on twitter, Telkom responds to me saying I have not received it because I have not paid my account. This is an utter lie as a friend of mine who also bought the same package, on the same date and is up to date with his account has not received it. <br> <br> I am a client on Telkom Mobile and have not had a single problem with them and pay them like clockwork.<br> <br> Please be honest and advise us on a way forward. This is unacceptable service by any standard.<br>