Telkom dont know what they are doing!!!

I app**** to move my ADSL line from my old address to my new address only to be told that there is no ADSL service in the area. A week ago Telkom was at my premises and installed an ADSL line for my brother. How Is it possible that there is no ADSL coverage in when I apply but a week later Telkom installs exactly what I app**** for for my brother that is living with me???? I went to the Telkom store and the Telkom representative advised that there is service but they are not going to fix any of the copper issues in the area as the area has fibre coverage. I Then went through the whole process of cancelling my ADSL service and reapplying for Fibre to the home service. Today the Telkom contractor came to my premise to install some kind of box on the Telkom pole and said that Telkom now needs to install the line to my home. A Telkom technician sent an email confirming that there is no FTTH being installed in the area as they are waiting for technical faults fixed and signoff to be finalised... My question is HOW IS THIS SERVICE ON OFFERING IF IT'S NOT AVAILABLE????<br> <br> My Telkom order number is as follows:<br> 548175-13 -B***<br> 121180