Telkom don’t give a **** about clients

Where to start with Telkom. Oh my god. 1. Upgrade from Adsl to fiber line. Give them 30 days cancellation notice. I then get a statement with extra charges which I was told did not apply. I call to query this and am told “sorry that you were misadvised” I had to call you to correct this. They promptly cancel my telephone and internet line yesterday. Call today and spend 3 hours back and forth after spending R500 airtime with “technicians” who I had to guide on how to activate my device only for the last lady to tell me that I need to call new sales in the week because it’s “still pending” after mother ****ing hours of my day... I have followed all of your rules. Give 30 days notice, arrangements for the new contract etc. all I ask is for my service to be active as promised with no breaks( that is what you advised on a recorded line) I tried to reconnect my adsl for the period it will take to connect the new device. Apparently I was misadvised on this too. I’d need to sign a new contract and then give 30 days cancellation notice again...all for 1 day service. Telkom, is this type of **** that turns loyal customers in to detractors. Sort your staff and processes out. Call me if you care, either way, I will get a competitor to assist me.