Telkom don't care - Worst service known to man

My Elderly parent's landline has not worked for more than a month. The first call was logged on the 11 April 2018. ********** 5 and this case has been escalated repeatedly. Telkom informs me that this case was only logged on the 17 May 2018. During this time that the phone was not working my parents at least had internet. A tech came to there house Saturday the 19 May finally and finally figured out that there is a problem with the lines. He switched off the internet whiles he was checking everything and never bothered to switch it on again. He took out a switch that my mother paid for and replaced it with another without checking with her first. She paid for it and there was nothing wrong with it. At this time I stepped in and called Telkom support to request that a tech returns to fix this. I must have called more than 5 times and have spoken to supervisors and agents and yet nothing has been done. We just get that a tech has been assigned. One of the supervisors was highly rude and another only typed what I said still nothing has been done.

My parents have no way of contacting anyone for assistance when something happens. They don't use their cell phones for more than receiving calls as it would cost them too much and they can not afford them as they only get a pension. Telkom has cost them a lot of money. MyMother had an operation at the beginning of May and only have limited availability. She could not receive her emails from the doctors nor the medical aid and now finds out she has to pay more than R18 000. She has another minor operation tomorrow and cant book her bed as she needs to contact her medical aid.

We have been informed that it would take three to four months to get our phone operational again and that we would have no internet until then.

I hold Telkom personally responsible for the cost that my parents have occurred due to there negligence and obvious disregard to service. At this time I'm going to contact a lawyer to cover there cost.