Telkom dont care about they clients

I recently took telkom adsl 2 year contract first of all the guys took over 14 days to come and install secondly they just installed they showed me nothing how to manage my account etc on the net the email and password telkom has given me doesnt work on the login on they page

Secondly I have been trying to call the call centre for 2 weeks with no luck wwiting on the line for over 10min-20min to get the amount I need to pay for the month of July and aswell as the banking details and reference

Thirdly I saw you guys have the Netflix 3 months for free but since I cant get through to the call centre I cant receive the lin Pathetic service honestly I'm a new client and this is the service I am receiving its shocking