Telkom dont care about there customers!

I do not know where to go or who to get to help, my parents landline is down and has been giving issues since 2019 and when we log a complaint they send a sms saying line fixed, they have not had the internet or telephone lines for a year now and I think that this is appauling

My mom has gone to Telkom store and they don't seem to care to assist her, she stood there for hours and no one gives a rats bottom, Telkom has and will always be a problem and I will not ever get Telkom.

My question is if something happens or an emergency happens how are they meant to call us, they of elderly age and they have a credit with Telkom which also cannot be paid back which is disgusting, they keep charging my parents but they do not bother giving them the help and sorting this problem out.

What are we suppose to do, can someone please explain what we are suppose to do and why Telkom does not care to assist anyone but take the money from people every month and not give a dam when something is faulty or broken, now my mother was told that ADSL is not longer working in the area and she asked about fibre and no one cares to assist.

This ref was logged and when I checked online they are still dealing with it... REALLY!!!!!!! its a year ago are you that lazy that you do not care to assist, will have to go to the national consumer rights next as this is terrible service.

Date reported:2019-09-05 08:14 Reference number:54770

We want to cancel and get a full refund of the credit on file and go with a different company that will give us the service as Telkom is Hellkom for sure.

I would appreciate someone getting back to me ASAP on this matter or we will have to take it further!