1 reviews | Active since Dec 2011
TELKOM DONT CARE ABOUT THEIR CUSTOMERS
<p>since beginning of May 2017, i logged a hellopeter complaint regarding the R500 credit to my account. for the past two months (May and June 2017), the credit was never done on my account. as a result, telkom has now suspended my account, for something THEY DIDNT DO!!!!</p> <p>i am tired of fighting and arguing. all i want is for my account to be credited, as initially indicated by telkom on 02/06/2017 already and for my service to be reinstated.</p> <p>yesterday i left a message for Lungelo Zikhale to call me, this was never done.</p> <p>i stayed on the line for 1 hour staright, and the call just cut, still couldnt be assisted.</p> <p>this morning, i called and Nonhlanhla Thabethe refused to talk to me, as she was ''busy'' and there was no other team leader available.</p> <p>THIS IS THE SERVICE I HAVE COME TO RECEIVE FROM TELKOM!!!!</p> <p> </p> <p> </p>
good morning all, i called friday afternoon, spoke to Tony Venter at your JHB call centre, and she was to get back to me before COB on friday afternoon. this did not happen.
to date, my line has not been activated, nobody calle dme regaridng my R500 credit, and its over 72 HRS already. your so-called turnaround time.
i wrote exams on Friday, messages were sent regaridng the paper, and i couldnt repsond, as my line is suspended.
this is a Telkom error!!!
PLEASE SORT OUT THIS TODAY!!! I'M TIRED OF YOU PEOPLE NOW.
NB: i would like to be compensated fior the treatment received as well as the inconvenienced caused by Telkom.
good morning all, i called friday afternoon, spoke to Tony Venter at your JHB call centre, and she was to get back to me before COB on friday afternoon. this did not happen.
to date, my line has not been activated, nobody calle dme regaridng my R500 credit, and its over 72 HRS already. your so-called turnaround time.
i wrote exams on Friday, messages were sent regaridng the paper, and i couldnt repsond, as my line is suspended.
this is a Telkom error!!!
PLEASE SORT OUT THIS TODAY!!! I'M TIRED OF YOU PEOPLE NOW.
NB: i would like to be compensated fior the treatment received as well as the inconvenienced caused by Telkom.
telkom responded to my complaint 4 days ago. i called again oday and spoke to Aphiwe in the DBN office, who indicated to me that she has escalated the matter to the colelctions department again. she stated she leaves the office at 17:00. i called now at 16:10, just to find out she left the office at 16H00.
for the record, my complaint has still not been resolved. my line is still suspended, as a result of an error on telkom's side. telkom hasnt responded to my comment published this morning on hellopeter. i will now resort to social media, facebook, twitter, instagram.
i will also speak to the newspapers about the service, or lack thereof, that i have received from Telkom.
MY LINE IS STILL SUSPENDED, FOR AN ERROR ON TELKOM'S SIDE, AND STILL, NOBODY CALLED ME BACK.
i will now check on the internet, for the contact details of the big bosses at Telkom and get my own complaint resolved
telkom responded to my complaint 4 days ago. i called again oday and spoke to Aphiwe in the DBN office, who indicated to me that she has escalated the matter to the colelctions department again. she stated she leaves the office at 17:00. i called now at 16:10, just to find out she left the office at 16H00.
for the record, my complaint has still not been resolved. my line is still suspended, as a result of an error on telkom's side. telkom hasnt responded to my comment published this morning on hellopeter. i will now resort to social media, facebook, twitter, instagram.
i will also speak to the newspapers about the service, or lack thereof, that i have received from Telkom.
MY LINE IS STILL SUSPENDED, FOR AN ERROR ON TELKOM'S SIDE, AND STILL, NOBODY CALLED ME BACK.
i will now check on the internet, for the contact details of the big bosses at Telkom and get my own complaint resolved
i have just received my invoice for the month of July. and again, the r500 is not credited. it is now 3 months and this complaint has still not been resolved.
1. PLS Credit my account with the r500 data usage billed in error, in May 2017.
2. i requerst compensation for this entire experience.
3. i request the e-mail address of your CEO
i have already listed my dissatisfaction on facebook. next i will go on twitter and then instagram and then the newspaper.
SOMEONE CALL ME WITH THE ABOVE 3 RESPONSES
i have just received my invoice for the month of July. and again, the r500 is not credited. it is now 3 months and this complaint has still not been resolved.
1. PLS Credit my account with the r500 data usage billed in error, in May 2017.
2. i requerst compensation for this entire experience.
3. i request the e-mail address of your CEO
i have already listed my dissatisfaction on facebook. next i will go on twitter and then instagram and then the newspaper.
SOMEONE CALL ME WITH THE ABOVE 3 RESPONSES