Telkom don't care about small customers

ADEL LINE PATHETIC......I've been calling talkom since the 3 October 2017 about my ADEL LINE that slow I pay for a 4mpbs line speed test show it 0.56 mpbs and all they do is log a call. Since then I call telkom daily and all they do is send email saying it urgent and rest my ports. That help for a day then back to 0.5mpbs. Lately they say it a bulk problem with lines fine but 4 months long. During this time my line got crossed my line was dead and then it came back after a month WiFi was better was 1.5mpbs but yes. Then on the 22 January no WiFi again gone. Phoned telkom they say bulk problem really but I use to have WiFi slow but could at least use it. I made them log me a new call for it due I feel it not related to th bulk problem 238ATK240118 but nothing happened since then I guess it not important enough to look after the small customers I work for a company and if we got problems they come out next day. I do not know how to get telkom to do something to get them out.. ********** 665