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Francois W

1 reviews | Active since Jan 2013

20 Mar 2018, 14:08

Telkom dont care about community safety and customers

I have three Telkom poles on my property with a Telkom cable running through my property.One of the poles are leaning seriously towards my house and seems like it is going to fall over very soon.The cables are pulled very tautly because of the angle of the pole and Telkoms lack of maintenance. Their is a Water tank between my house and the cable,and the cable is now + - 30cm away from my 4.5 meter high water tank.What if the cable pull the water tank on my house? I have a SMALL INNOCENT CHILD and this is a very dangerous situation caused by the poles on my property. I reported this matter several times to Telkom with no results. Telkom ridiculously even told me to go and report this to the Local Municipality which have nothing to do with Telkom lines.It really seems like Telkom dont want to do their work and they dont even try looking into this matter or try to come and fix this dangerous situation, i only received false agreed-upon timeframes from Telkom because they never even send a Technician out.By now i want to take the matter into own hands and cut the cables but Telkom told me its ******** conduct so i dont know what else to do.As a existing Telkom customer i can testify that Telkom dont have any respect for my rights to safety,my aspirations and interests.Can Telkom respectfully please just attend to this matter because their poles and cable are making my property unsafe.

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Replies (2)
FW
Francois W's update08 May 2018, 11:58
Reviewer Update
I received a official private business reply from Tumelo from Telkom 25 days ago on hellopeter, Tumelo said a agent will be assigned to further investigate, assist and provide feedback on this query but until now i didn't hear anything or received any assistance or feedback. Its months since i reported this problem for the first time on 10210 and still didn't received any help.It really feels like telkom clients are limited to the call center staff on the 10210 number. I have phoned many times and I just get the no result every time or i get cut off! I called so many times, each time I spend average 25+ minutes on the phone,then they transfer me from one department to another. I am so sick of their bad service.I even have a escalation reference number but still no assistance. The first time i logged a complain regarding this matter was in November 2017. Today its May 2018.Its very clear to me that telkom dont care about clients and we as telkom clients is not the focus of their business.Does South-Africa really need a telecommunications provider like Telkom??? I wish there was more competition in this critical sector!!!
FW
Francois W's update12 Jun 2018, 10:42
Reviewer Update
Today its 12 June 2018 and still didn't receive any feedback from Telkom....the only feedback i received from Telkom was this message on hellopeter on 13 April 2018.Im strugling since 2017 with this matter and this was the only feedback i received from Telkom. "Good Day Thank you for allowing us the opportunity to assist further on your query. An agent will be assigned to further investigate, assist and provide feedback on this query. Make sure you post a “Private Reply” to protect your personal information and allow us to view the details. We sincerely apologize for the inconvenience. Kind Regards Tumelo "