Telkom don't train their employees

I had billing query on my ADSL and Telkom refused to activate my service until I pid them 2k. I have and they refuse to activate my line. From the store in sent to the call centre and then back to the store. Everyone can see my payment reflecting but no one wants to take ownership. My line number is *** and my id number is ***. Someone please help because Telkom give more issues with r every passing month and we have no one else to go to...